We hope you are taking care during this COVID-19 pandemic and we understand that these times can be unsettling. The pandemic plan is in the “Stamp it out phase” I am taking this opportunity to share with you our measures that ensure that you are safe to consult with your specialist so we can continue to provide the best medical care for you and to ensure your safety.
1. We expect everybody who enters our facility (including staff members and patients) to have no fever (Temperature < 37.5 degrees) and that you have not returned from overseas within the last 14 days and you have not had symptoms that would suggest active COVID-19 or had close contact with someone who has.
2. We expect everybody to complete a Health Declaration Form to ensure that this is the case. We are doing this to protect you.
3. If you have a Temperature of > 37.5 and you have symptoms suggestive of COVID-19, please contact Healthline on 0800 3585453.
4. If you have returned from overseas within 14 days but would still like to consult a specialist, we can offer you a video or phone consultation as an alternative.
5. Upon entering our facility please use the hand sanitizer provided to clean your hands.
6. Surgical masks are not required. Our staff will be wearing them to protect you. We will not be able to provide you with surgical masks, if you wish to wear one, please supply one yourself.
7. Please come alone if you can. People accompanying you will be asked to wait outside unless you have 1) a language barrier 2) a disability that requires special care 3) are a child aged between 15y-18y.
8. In the Waiting Room, the chairs will be placed 1.5m apart to reduce the chance of transmission
9. In Theatre, our clinical staff will wear protective gowns and masks as well as face shields and gumboots. In between each patient we will ensure the theatre has been thoroughly cleaned.
10. Our facilities will be cleaned and sterilized on a regular basis.
11. There are hand sanitizers in all the clinic rooms, the reception desk, the waiting room, theatre and recovery.
12. All staff are encouraged to take sick leave if they are feeling unwell.
13. No handshakes, no hugs allowed.
14. EFTPOS machines are sanitized after every use.
15. No cash transactions on premise. All transactions will be by EFTPOS or Online Transfer.
We are reviewing the situation daily and will make adjustments if necessary. The above measures are in line with the public hospital system and the aim is to keep you, your doctor and our staff caring for you safe and “Keep it out and Stamp it out”.
Patient Health Declaration Form [Download PDF]
Kia Kaha
The Greenlane Medical Specialists Team
Auckland will move to alert level 2 at midnight on Sunday 30 August. At Greenlane Medical Specialists our face-to-face consultations will resume. However, if you prefer phone or virtual consultations it will still be available. To arrange, contact the Admin Team on 09 930 6108 or email admin@glms.co.nz. [Read More]
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We hope everyone is staying safe during the lockdown. We have been physically closed since Monday 30 March, however, we have been continuing to look after our patients virtually via phone and video (skype, zoom, doxy.me) consultations. We are hopeful we can re-start our services soon. Our staff will be contacting patients to tentatively book appointments with the assumption that we will come out of lockdown on April 24. The Ministry of Health will make a final decision on April 20. If the lockdown is extended we will be in touch to reschedule your appointment. Please note that we are taking the following hygiene and physical distancing measures to protect you and our staff to keep our facility as safe as possible. Kia Kaha The Greenlane Medical Specialists Team [Read More]
I hope you are all keeping well during these turbulent times. I am writing to update you with our COVID-19 pandemic response plan. The PM announced yesterday that we are on COVID-19 Alert Level 3 and from Wednesday 25 March, we will be on Alert Level 4. Looking carefully at the documentation from the Ministry of Health, we need to cancel all non- essential procedures to contain the pandemic “stamp it out” phase. Our hospitals are also in the process or doing this. Our staff will be contacting patients booked from Monday 30 March 2020, and will be deferring procedures booked. Kia Kaha The Greenlane Medical Specialists Team [Read More]
We want to let you know about key changes to the way we will be operating during this unprecedented time. Today the Prime Minister announced that New Zealand has moved to COVID-19 Alert Level 3, and will be moving to Alert Lever 4 on Wednesday for at least the next four weeks. Kia Kaha The Greenlane Medical Specialists Team [Read More]
We hope you are taking care during this COVID-19 pandemic and we understand that these times can be unsettling. The pandemic plan is in the “Stamp it out phase” I am taking this opportunity to share with you our measures that ensure that you are safe to consult with your specialist so we can continue to provide the best medical care for you and to ensure your safety. Kia Kaha The Greenlane Medical Specialists Team [Read More]